Dispatch and Delivery Details

At THE KFNH, we strive to ensure that your orders are delivered fresh and on time. To maintain the highest quality and efficiency, our dispatch and delivery schedule operates as follows:

Delivery Schedule

• Orders Placed Between Friday and Monday: These orders will be processed and delivered on the following Tueseday.
• Orders Placed Between Tueseday and Thursday: These orders will be processed and delivered on the following Friday.

Important Notes

1. Order Availability: While we make every effort to fulfill all orders as scheduled, delivery timelines may be affected due to product availability. In such cases, we will notify you promptly and provide updates regarding your delivery.
2. Freshness Guarantee: To ensure the freshness and quality of our products, we prepare and dispatch orders closer to the scheduled delivery day.
3. Customer Notifications: You will receive notifications about your order status, including confirmation and expected delivery times.

We appreciate your understanding and patience as we work to bring you the best produce. If you have any questions about your order or delivery, feel free to contact our support team.

At THE KFNH, we strive to provide the best quality produce and a seamless shopping experience. Here’s our return and refund policy:

1. For COD Orders:

• All cash-on-delivery (COD) orders must be checked at the time of delivery.
• If you find any issue with the product, you can return it immediately without making any payment.

2. For Prepaid Orders:

• You have a 12-hour window after delivery to inspect the quality of your order.
• If you encounter any issues, inform THE KFNH promptly via WhatsApp or email.

3. Replacement Process:

• Replacements will be provided based on product availability.
• If stock allows, we may replace the item on the same day.

4. Refund Process:

• Refunds for eligible returns will be processed within 4-5 business days.

5. Conditions for Returns:

• Returns may be declined if the product is ripe and fit for consumption.

For further assistance, feel free to contact us on WhatsApp or email. We’re here to ensure your satisfaction with every order!